Account and data deletion

How to submit a request

1. Open the Support form using the button below.
2. Select the “Account” category.
3. Enter “Account deletion” or “Data deletion” as the subject.
4. Use the email address associated with your IPTelPro account and include the Device ID when requesting deletion for one device.

Data that will be deleted

After verification, we delete the account, device associations, Device ID/MAC, playlist configuration stored by IPTelPro, and profile data. You may also request deletion of a specific device’s data without deleting your account.

Data that may be retained

Records required for legal, security, fraud-prevention, or accounting purposes may be retained only for the applicable statutory period. Backup copies are removed within 90 days. Credentials sent directly to IPTV servers selected by the user are not controlled by IPTelPro.

Processing time

Requests are normally completed within 30 days. Confirmation is sent by email.